Return & Refund Policy
Last Updated: 14 March 2025
At Essential Fitness , we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy to ensure a smooth experience.
1. Return Eligibility
You may return items within 30 days of delivery if they meet the following conditions:
✔ The item is unused and in its original packaging.
✔ All tags, accessories, and manuals are included.
✔ The product is not damaged or altered.
Certain items, such as final sale items and hygiene products, are non-returnable.
2. How to Request a Return
To initiate a return, follow these steps:
- Contact Us at support@fitnessessentials.com with your order number and reason for return.
- We will provide you with a return authorization and shipping instructions.
- Ship the item back to us using a trackable shipping service.
3. Refund Process
- Once we receive and inspect your return, we will process your refund within 5-7 business days.
- Refunds will be issued to your original payment method.
- Shipping fees are non-refundable, except in cases of damaged or defective items.
4. Exchanges
Need a different size or product? We offer free exchanges within 30 days. Contact us, and we’ll arrange a replacement for you.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will offer a replacement or full refund at no additional cost.
6. Return Shipping Costs
- If the return is due to our error (wrong item, defective product), we will cover return shipping costs.
- If returning for personal reasons (e.g., changed mind), the customer is responsible for return shipping fees.
7. Contact Us
For any return or refund inquiries, reach out to us at:
📧 Email: support@fitnessessentials.com